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Monday, October 21 • 1:00pm - 1:45pm
Small Investments, Big Returns - CX Best Practices That Won't Break Your Budget

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Customer Experience best practices Life and Health:  In this session, Robert Lajdziak will reveal common themes among Key Performance Indicators in JD Power Life and Health satisfaction studies, quantify their impact, and identify which departments/roles are responsible for moving the needle. He will provide practical advice to improve CX using JD Power case studies/client testimonials on how they have been able to make dramatic improvements on metrics by implementing unique practices, actions, etc. often times at little to no cost to the organization.
Speakers
avatar for Robert M. Lajdziak

Robert M. Lajdziak

Insurance Business Consultant, J.D. Power
Robert Lajdziak is the Insurance Business Consultant for the Insurance Practice at J.D. Power. He is responsible for the company’s syndicated research studies for personal Auto, Home, and Life  insurance in North America. He is also responsible for developing data-driven solutions... Read More →

Monday October 21, 2019 1:00pm - 1:45pm PDT
Symphony VII
  D. Life/Health

Attendees (1)