Loading…
SIR 2019 Annual Conference has ended
Back To Schedule
Monday, October 21 • 2:00pm - 2:45pm
The CX Shift: How Do You Measure Up Against the Real CX Leaders?

Sign up or log in to save this to your schedule, view media, leave feedback and see who's attending!

Tweet Share
Feedback form is now closed.
Customer expectations have shifted immensely over the past 20 years. Expectations for how customers interact with their insurance company, with agents, customer service representations and online have all been shaped by interactions customers have with all the companies they do business with. Banks, Online retail, and even Utility companies, are shaping the way customers expect to do business with their Insurance company. In this session, J.D. Power will examine some of the key trends and shifts in customer expectations over the past 20 years they have been collecting customer feedback on the customers’ experience with their insurance company.
Speakers
avatar for Tom Super

Tom Super

Vice President, Insurance Intelligence, J.D. Power
Tom Super is Vice President of the Property & Casualty Insurance Intelligence Group at J.D. Power. He is responsible for leading the continued expansion of the Insurance Practice.Prior to joining J.D. Power, Mr. Super worked as Director of Strategy for Farmers Insurance Group. He... Read More →
avatar for Robert M. Lajdziak

Robert M. Lajdziak

Insurance Business Consultant, J.D. Power
Robert Lajdziak is the Insurance Business Consultant for the Insurance Practice at J.D. Power. He is responsible for the company’s syndicated research studies for personal Auto, Home, and Life  insurance in North America. He is also responsible for developing data-driven solutions... Read More →

Monday October 21, 2019 2:00pm - 2:45pm PDT
Symphony I, II, III
  B. Personal

Attendees (4)